Faqs

 

The following are a list of frequently asked questions. If you have questions or concerns that are not addressed below, please feel free to contact us.

 

How exactly does a bicycle tour work?

Each participant will ride his or her own bicycle. Our guide will lead you around the city, riding from location to location in a single-file line, while stopping at key points. We ride at a very leisurely pace so that you can take in the sights, sounds, and smells. There will be multiple stops on the route. It is during our stops that we share the amazing stories that make New Orleans so magical.

 

Does your tour bicycles use coaster brakes?

No. Coaster brakes function when the cyclist pedals backward to stop the bike. We realize that most people haven't used coaster brakes on a bicycle since they were children. We understand that most people use hand brakes on their personal bikes. This attention to detail cost us more overhead and maintenance, but we believe that your safety and comfort are worth it.

 

What type of bicycle will I be riding?

You will ride with comfort, ease, and style on one of our beautiful Public bikes. These elegant single speed, Dutch style city-bikes with curved step-through frames are easy to ride. It's a time-tested classic metropolitan cruiser design, common throughout Europe for decades.

Unlike many other single-speed bikes, our single-speed Public bikes allow you to coast and relax while riding, while also using powerful dual pivot brakes and alloy rims to ensure great stopping power, rain or shine. Built with a high-quality steel frame, they have matching fenders and chain guards.

The bikes’ geometry keeps comfort in mind, as you ride you will be able to sit upright and take in the sights without hunching over. They are also equipped with a bell and a basket to carry your belongings. 

 

Are the bicycles easy to mount and dismount?

Yes. We use bicycles with step-through frames that make it easy to get on and off the bicycles. We’ll also adjust the height of your seat before the tour to make sure you fit on the bike comfortably. 

 

What if I don't know how to ride a bicycle?

Your girlfriend really wants to go on a bike tour. You want to impress her by taking her on the best bike tour in the city. Only you don't know how to ride a bicycle. Solution: Tell her your knee hurts and that you don't think you can pull it off. If you don't know how to ride a bicycle, please don't book a tour! Taking a bike tour is not the best time to learn how to ride a bike. A walking tour is a better alternative for you. If you show up to the tour and cannot ride a bike, you will not be reimbursed.  

 

Can I drink on this tour?

Operating a bicycle under the influence is unlawful. In compliance with our insurance we cannot permit anyone who shows up intoxicated to be a participant. Those who arrive intoxicated will not get a refund. 

 

Will we be riding in traffic?

Yes. In order to cover lots of ground and see key sights, our bicycle tours have to travel along city streets. We ride in a single file line and respect the rules of the road. In accordance with the law, we stop at all traffic lights and stop signs. Lucky for us, New Orleans boasts over 100 miles of bicycle infrastructure, and we take advantage of bike lanes and paths as much as possible on the tour. In addition, there is a safety briefing before every tour to ensure that all participants are on the same page and make our tour safe and enjoyable.

 

Will we be riding fast?

No. We travel at a moderate pace so that you can take in the sights. You don’t need to be a world-class cyclist to keep up. Our tours are designed to be relaxing, not taxing.

 

What if I need to use the restroom?

All of our tours have a built-in restroom break. We normally stop at a coffee house so you can get a small treat along the way. *Flambeaux does not provide refreshments at the rest stop, but we do give every participant a bottle of water at the start of the tour.

 

Do tour guides accept tips?

Of course! Tipping tour guides is customary and very appreciated.

 

Is advanced booking required?

No. However, we cannot guarantee you a spot on the tour unless you book in advance. Tours book up fast and the easiest way to guarantee a spot is by booking online. Simply go to our tours page and click the “Book Online” button. Its that simple! You can book online up to an hour before the tour’s start time. You can also call us to make a reservation if you feel more comfortable talking to someone. 

 

Can I cancel or reschedule?

Whether you’re in New Orleans for business travel or for vacation, plans are always subject to change. If you need to reschedule simply contact us at least 48 hours before your tour and we will see what's available. Rescheduling with a large group is a lot trickier, so please communicate with us as far in advance as possible. You can also cancel and be fully refunded if you cancel 48 hours before your tour. However, we cannot refund you if you cancel within 48 hours of your tour.

 

How many people are allowed on the tour?

What sets us apart is that we will only take a max of 10 people. Legally we are allowed to take more then 10, but we found that even having 11 decreases the quality of the tour. 

 

What if I have a group that's larger then 10 people?

For quality control our booking software only allows you to book a max of 10 people. If you have a larger group call us and we will arrange for another guide to be a part of the tour to insure you have the very best experience.

 

How long are the tours?

Tours are three hours long.

 

What if it rains?

Our tours roll rain or shine. Weather forecasts are very unreliable in New Orleans. In the event of rain, we provide rain ponchos to each guest. We do encourage you to dress for the weather as best as possible. If we determine that the weather is too severe, you can either reschedule, or you will be refunded.

 

Are you located in the French Quarter?

Yes! We are located at 626 N. Rampart St.

 

Are children permitted on your tours?

No. The youngest a person can be to go on one of our tours is 13 years old and anyone under 18 must be accompanied by a legal guardian. All participants must be over 4'10" tall. 

 

If I'm the last bicycle in the caravan, will I be able to hear the guide?

Don't worry, you won’t miss a thing. We only share information at one of our regular stops on the tour. No information pertinent to the tour will be shared while riding. That way you can take in the architecture, sights, and colorful characters of the city while cycling.

 

Do I have to where a helmet? 

No. Wearing a helmet is not compulsary in the state of Louisiana. However, we highly recommend that you wear one, as we will be cycling in an urban environment with car traffic.

 

Do you have bicycles with child carriers?

No. The youngest a person can be to go on one of our tours is 13 years old and anyone under 18 must be accompanied by a legal guardian. All participants must be over 4'10" tall.

 

Is New Orleans a safe city to bicycle in?

Yes. New Orleans is 8th in the nation for bicycle commuting and has a silver medal from the League of American Bicyclist. Motorist in our city are very accustomed to sharing the road with cyclists. 

 

Is your business involved in the New Orleans community?

Yes. We not only give 1% of our profits to Bike Easy's education, advocacy, and encouragement efforts; our staff members are actively involved in participating in Bike Easy's programs.